This core set of CSQScales® items (Items 3, 7, & 8 from the CSQ-8) are empirically the most salient items for the measurement of satisfaction with services. The CSQ-3 is frequently used when measurement efficiency is critical and is used as one measure among a battery of other assessment tools. The CSQ-3 is available in all CSQ translations. The CSQScales® Reprint Portfolio presents publications that describe the history of the development of the CSQScales®.
Client Satisfaction Questionnaire©
The CSQ-3 is the core 3 item set of the CSQScales®— the three items most salient to the measurement of service satisfaction. The CSQ-4 is available in all CSQ translations.