Files you can download
You will need Adobe Reader to access the following PDF files.
Bibliography of Key Publications
CSQ Scales: A Brief Summary
Administering & Scoring CSQ Scales
Presentation of CSQ Results:
CSQ Scales Requirements for Electronic Administration
The CSQScales® Reprint Portfolio
The CSQScales® Reprint Portfolio is a selected compilation of reprints and reports that document the history of the development and use of the CSQScales® in a wide array of health and human services. These documents include key references and reports describing the application of the CSQScales® to studies focused on quality assurance and service outcome. This handy compendium is strongly recommended as the materials will save significant amounts of time for investigators and program staff who are searching for reference materials essential to study planning, proposal writing, authoring evaluation reports, and manuscript development. In addition, the portfolio includes publications that focus on evaluation research design, evaluation and statistical data analysis methodology. The portfolio was recently updated to include publications specific to the development, dissemination, and use of the Service Satisfaction Scale (SSS).
The portfolio can be purchased on this website and will be delivered to the purchaser via an electronic link. Purchase at the “Purchase” dropdown menu on the homepage of this site. Payment can be made via PayPal, credit card, or check. The CSQScales® Reprint Portfolio is available for $30.00 (US$) and currently contains over 55 publications and reports – a $100+ value.
The CSQScales® Newsletter
The CSQScales® Newsletter is published in paper and electronic format on a quarterly basis. The newsletter includes CSQScales® announcements of interest to evaluation, quality assurance, and research personnel including students and support personnel. A copy is provided to all individuals and institutions who request periodic updates by email, is included as a PDF attachment to each response to a CSQ Scales enquiry, and each new edition is announced on this web site. The most recent issue delineated major revisions to the web site that were forthcoming, the availability of BIG PRINT versions of the CSQ-8 in English and Spanish, and several new language versions, and the ability to purchase CSQ Scales forms on-line at this website. To receive each issue, individuals and institutions can register on this site.
The current issue (Winter 2020) of the CSQ Newsletter can be downloaded from this link: