Service Satisfaction Scale© (SSS)

Tamalpais Matrix Systems announces the availability of four versions of the Service Satisfaction Scale© (SSS). Currently the SSS-18.3 is available for purchase from the store on this website. If you are interested in more information about and purchasing the other versions, please enquire via email (info@csqscales.com). The four versions currently available include: The SSS-30, The SSS-16, The SSS-RES, and The SSS-18.3. All versions will soon be available from our store on-line at this web site. Italian versions may also be available.

About the Service Satisfaction Scale© (SSS)

The collaborative achievement of Thomas Kennedy Greenfield, PhD and Clifford Attkisson, PhD, the Service Satisfaction Scale© measures have broad applicability to human services with special focus on physical health and prevention services. The SSS versions measure multiple factors within the “service satisfaction construct”: “Provider Manner and Skill” and “Perceived Outcome of Care”. The “SSS versions” typically yield broader score distributions that are associated with increased sensitivity of measurement and predictive power. The SSS versions use a 5-point “Delighted” to “Terrible” item response scale that also contributes to enhanced sensitivity and more normalized score distributions.* 

The SSS-30 is available in a short form: The SSS-16. This version of the SSS-30 is an adaptation for use in residential care: The SSS-RES. The SSS-18.3 is a multi-dimensional version of the SSS that includes capture of demographic variables and additional highly focused items measuring life satisfaction, current health status, and evaluation of service effectiveness.

The SSS-18.3 version offers special focus on physical health and illness prevention services. The SSS-18.3 measures two distinct satisfaction factors as well as global service satisfaction. The item response strategy of the SSS-18.3 yields broader score distributions with increased sensitivity and predictive power.

Summary: Service Satisfaction Scale© (SSS)

The SSS versions offer special focus on physical health and illness prevention services. SSS measures two distinct satisfaction factors as well as global service satisfaction. The item response strategy of the SSS was designed to yield broader score distributions and increased sensitivity and predictive power. The SSS scales are available in English and Italian.

Four versions of the SSS are available:

• SSS-30 (For more information, email us)

• SSS-16 (For more information, email us)

• SSS-RES (For more information, email us)

• SSS-18.3 (available for purchase at the store)

info@csqscales.com

We aim to provide additional information and greater accessibility to the SSS versions during the year 2020. The CSQScales® Reprint Portfolio, available for $30 at the store of this website, presents publications that describe the history of the development of the CSQScales® and the Service Satisfaction Scale©.

*Reference
Greenfield, T.K., & Attkisson, C.C. (2004). The UCSF Client Satisfaction Scales: II. The Service Satisfaction Scale-30. In M. Maruish (Ed.), The use of psychological testing for treatment planning and outcome assessment (3rd. Ed.). Mahwah, NJ: Lawrence Erlbaum Associates.